Frequently Asked Questions

Got questions? We have answers. Explore our comprehensive FAQ section to find solutions to common queries about our services and processes

  • Section 1

How To Contact Us?

Find out how to reach our team for any inquiries or support.

Yes, you can also use our contact us form on the website to send us your inquiries and messages.

Our customer support team is available during our office hours from:

Monday – Friday:
9:00 AM – 6:00 PM (Local Time)

10:00 AM – 4:00 PM (Local Time)

We aim to respond to email inquiries within 24-48 business hours. Your queries are important to us, and we strive to provide timely assistance.

Our Why Choose Us page highlights why you should choose our plateform:

  1. Expert Team: Our team of experienced resume writers, cover letter specialists, and LinkedIn optimization experts is dedicated to your success.
  2. Tailored Approach: We customize each resume, cover letter, and LinkedIn profile to your unique background and career goals.
  3. Industry Insights: With our finger on the pulse of industry trends, we ensure your documents align with current hiring practices.
  4. Proven Success: Our clients consistently secure interviews and job offers thanks to our services.
  5. Comprehensive Offerings: From resume writing to interview coaching, we provide a range of services to support you at every job search stage.
  6. Customer-Centric: Your satisfaction is paramount. We’re committed to delivering quality documents on time and offering exceptional support.

Learn more about us and discover why we’re the right choice for your career advancement.

  • Section 2

How To Order?

Learn about the simple steps to place your order with ResumeWebsite.

Yes, we provide a step-by-step guide on our website to help you navigate the ordering process with ease.

Absolutely! During the ordering process, you can include any specific requests or additional information that you’d like our team to consider when creating your documents.

Once your order is placed, you will receive an offer. Upon payment, our team will collaborate closely with you to create your customized documents.

  • Section 3

How To Pay?

Explore payment options and details for your convenience.

We accept various payment methods, including credit cards, debit cards, and online payment platforms. You can choose the one that’s most convenient for you.

Yes, we offer a prepayment option where you can pay 40% of the order upfront. This option allows you to get started on your order while securing your spot in our queue.

There are no hidden fees or additional charges when making payments. The total cost of your selected service package is clearly outlined during the ordering process.

Absolutely! If you require an invoice for your payment, please let us know during the ordering process, and we will provide one for your records.

  • Section 4

What Services Are Available?

Understand our service packages and offerings to make an informed choice.

We offer a range of services, including online resume writing service, cover letter writing, LinkedIn optimization, and more. Our team can tailor your documents to your specific needs.
Absolutely! We provide flexibility for customization. Feel free to discuss any additional services or specific requests with our team during the ordering process.

Yes, we offer services tailored to various industries and career levels, including student resumes, mid-career professionals, executives, and more. We cater to your unique needs.

We offer additional features and add-ons, such as rush delivery or specific formatting preferences. These can be discussed and added to your order as needed.

Yes, we proudly extend our services to various locations in Canada. Our mission is to assist job seekers and professionals in all corners of the country. Whether you’re in Toronto, Vancouver, Calgary, or any other Canadian city, our team of expert writers is here to help you with resume writing, cover letters, LinkedIn optimization, and more.

  • Section 5

What Is The Payment Policy?

Get insights into our payment terms and conditions.

Our Payment Policy outlines details about accepted payment methods, prepayment options, and any applicable fees. It ensures a clear understanding of our payment process.

Yes, we have a return policy, and you can find detailed information about it in our dedicated Refund Policy section. It covers scenarios where refunds may apply.
  • Section 6

What Is The Privacy Policy?

Learn about our commitment to protecting your personal information.

Our Privacy Policy outlines how we handle and protect your personal information. It ensures transparency and security in all interactions.

Yes, your information is secure with us. We have robust measures in place to safeguard your data and maintain strict confidentiality.
We handle client data with the utmost care and professionalism. Your information is used exclusively for the purpose of providing our services and is never shared without your consent.
  • Section 7

How Is The Workflow?

Discover the steps involved in our collaborative process.

After placing an order in our Website, you will receive an offer, make the required payment, and our team will collaborate closely with you to create your customized documents.

Order completion times vary but typically range from 3-5 days. Yes, rush delivery options are available for faster service.

Yes, we value client feedback. You can provide input and request revisions to ensure your documents meet your expectations.

You will receive the final documents electronically. We provide various formats, including Word and PDF, for your convenience.

  • Section 8

How Is The Delivery Of The Order?

Learn about the process and timeline for receiving your completed order.

We will deliver your completed order electronically through the email address provided during the ordering process.
Currently, we provide electronic delivery only. This allows for faster and more efficient service, with no additional fees.

To ensure secure receipt, please double-check that the email address provided is accurate and accessible. If you have any concerns, please contact our support team.

  • Section 9

What Should I Do If I’m Not Happy With The Order?

Find out what steps to take if you’re not satisfied with the delivered documents.

If you’re not satisfied, please reach out to our support team immediately. We’re committed to addressing your concerns and ensuring your satisfaction.
Yes, we offer a revision process to make necessary adjustments. You can request revisions through our platform or by contacting our support team.

You can request revisions within 14 days after receiving your order. We aim to accommodate your requests, with reasonable limitations.

We take client satisfaction seriously. Our team will work closely with you to address concerns and provide a resolution. We offer guarantees to ensure your confidence in our service.

  • Section 10

What Guarantees Does The Company Offer?

Our comprehensive guarantees are designed to provide you with peace of mind when choosing our services.

We offer several guarantees to ensure your confidence in our services, including satisfaction, confidentiality, and quality guarantees.
Our confidentiality guarantee assures that your data and personal information are kept secure and never shared without your consent.

We guarantee the quality of the documents we deliver. If you encounter any issues, we’ll revise them to meet your expectations.

Sales Consultant

Sandy R.

Sales Consultant

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